RESERVATIONS:
To avoid disappointment in obtaining accommodation, it is suggested that reservations of
seats/berths be made as far in advance as possible. Please turn up at the station at least
10 minutes before the scheduled departure time of the train or else the reserved
accommodation may be released to other passengers. Passengers holding waitlisted tickets
should not board reserved coaches without permission from the authorized staff; otherwise,
they may be detained and fined. In Rajdhani Express and Shatabdi Express trains which are
fully reserved trains, such passengers will be excess charged.
LOST TICKETS:
Indian Railways, in case of lost or misplaced or torn tickets entertain no claim
for refund. However, if you have lost a reserved ticket the Railway may, at its
discretion, permit you to travel on the same reservation on payment of the additional
charges as per the Railway rules.
BAGGAGE:
Indian Railways allows you to carry, free of charge the following quantity of luggage from
the starting station when you buy an adult ticket and half of this quantity on a child
ticket.
AC First Class-70 Kgs, First class/AC 2tier-50 Kgs, AC Chair Car/AC 3-Tier Sleeper-40 Kgs,
Sleeper Class-40 Kgs, Second Class-35 Kgs
Should you feel that your luggage is likely to exceed this limit, please have it weighed
in advance at the station. Indian Railways requests passengers to carry only minimum
luggage alongwith them in the compartments to make the journey comfortable for themselves
as also for fellow passengers. The rest may be booked in Luggage Vans attached to every
train, so that your luggage reaches the destination along with you.
RAILWAY FOOD:
Important trains on Indian Railway have Pantry Car facilities for looking after
the catering requirements of passengers. Besides arrangements for service of food and
beverages from the station en-route are also undertaken on trains without pantry cars.
Rajdhani and Shatabdi trains tickets are included with breakfast, snacks and food. Indian
Railway food quality still needs to be up to the mark. However improvements are underway
with introduction of private catering service providers in some of the trains. For long
distance travelling including overnight journey, please carry some dry snacks at the place
where you are boarding the train. In India it is a practice to carry a small tiffin with
home food for long distance travel and boiled water in case of children.
MEDICAL AID:
In case medical aid is required due to sudden injury or illness, please contact
the Guard, Conductor or Coach Attendant. The Railway Staff will try to arrange First Aid
or for a doctor to attend and supply medicines at prescribed charges. To ensure that train
is not detained for the purpose, causing inconvenience to other passengers, it may be
necessary for the patient to discontinue his journey by the train to receive proper
medical aid. Arrangements have also been made for sending advance message for a doctor on
enroute station.
THEFT OF LUGGAGE:
Passengers are informed that in case of theft of their luggage and other
belongings, robbery or dacoity in running trains, forms for lodging report with police are
available with train Conductors, Coach Attendants, Guards and G.R.P. Escorts. After
properly filling the form it may be handed over, under acknowledgement, to one of the
officials mentioned above for registration of the report at the next Police Station.
Passengers are not required to break their journey for lodging the report with the police.
LEFT LUGGAGE:
Most stations have a left luggage facility called a Cloak Room where excess
luggage can be kept duly packed and locked on an hourly basis at nominal charges. This is
a useful facility if you are a transit passenger for a particular station and catching the
train after 5-6 hours for your next destination. |
